Customer Service

Customer service

Customer Service Guarantee


“At Nu Energy, we have an unwavering commitment to  providing the very best in customer satisfaction. It has always been our company’s culture that customer service comes before anything else. We always go the ‘extra mile’ to ensure that each customer receives the very best service we can possibly offer.”

“From the company’s directors and senior management, to the customer service team, and our installation and service operatives, it is everyone’s job first and foremost to provide polite, helpful and effective service to meet each customer’s needs every day.”

Ben Talbot GSAP

Managing Director

We are totally committed to achieving and maintaining the highest possible levels of customer satisfaction. We aim to satisfy our customer’s requirements by ensuring the highest levels of quality and service in all that we do. We believe that each of our customers is entitled to excellence of service. We pride ourselves in our high levels of customer response, from assessment and  sale  through to installation and aftercare.

We can justifiably claim that this policy has served our customers well; year on year in excess of seventy percent of our business comes either directly from our existing customer base or as the direct result of a recommendation from an existing customer.

Operating from our modern offices in Southbank Melbourne, our sales, installation and service staff are all totally equipped to provide a prompt and efficient response. Service is available nationwide, delivered by our highly experienced commercial & residential team, backed by our national team of CEC accredited solar contractors.

Each member of our management, sales and installation teams is equipped with a ‘smart’ mobile telephone to ensure that good communications and excellent customer service is maintained at all times. Key management, sales and installation staff are also equipped with the latest generation laptop PCs and hand-held data and communication terminals enabling critical data to be transmitted and received by our field-based staff.

Mission Statement

Passionate about exceeding the delivery of our customers’ service expectations by providing the very best in solar solutions,  each and every day through our ever growing nationwide team of professional, caring staff.

Vision Statement

To be Australia’s number one national provider of commercial & residential solar solutions by empowering our staff to deliver our customers with the very best in quality, value and service.

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